RETURNS

We want you to love your Outcast pieces. If something isn’t quite right, returning them is simple.

RETURNS POLICY
MAKE A RETURN

CONDITION OF RETURNS

Please carefully read through our returns policy as you are agreeing to this when you make a purchase from Outcast. Our returns policy is in accordance with Australian Consumer Laws

Full return condition below

Items must be returned within 30 days of receiving your order.

Items must be returned in their original condition, unworn, unwashed, and with all tags still attached.

All swimwear & lingerie must be tried on with undergarments and returned with the hygiene strip still intact.

Items with makeup, tan, perfume, deodorant marks, or any signs of wear will not be accepted.

Item(s) on SALE are considered FINAL SALE and cannot be returned unless there is a manufacturing defect.

These conditions apply in addition to your statutory rights.

RETURN POLICY

CHANGE OF MIND RETURNS

For UK customers, you have 30 days from receiving your order to return items for store credit.
If you wish to exercise your statutory right to cancel under the Consumer Contracts Regulations 2013, you must notify us within 14 calendar days of delivery. In that case, you will receive a refund to your original payment method, including the standard delivery charge. If you selected an upgraded delivery option (e.g. Express, Next-Day), the additional cost of that service will not be refunded.

For change-of-mind returns outside your 14-day statutory cancellation period, return postage costs are your responsibility and your return will be processed as store credit.

FINAL SALE ITEMS

Final Sale items cannot be returned unless they are faulty, misdescribed, or not fit for purpose under your statutory rights.

FAULTY ITEM

If you’ve received an item with a fault or imperfection, our team is here to help. Please contact our customer care team HERE with details and photos of the fault so we can assist you.
If the item is deemed faulty, you are entitled to a refund. You may also choose a store credit if preferred.
Return postage costs do not apply to faulty items.

SUBMIT YOUR RETURN

If your item(s) are eligible for return, please submit your request via the “Make a Return” tab above or through the Outcast Returns Portal HERE.

Return postage is the customer’s responsibility unless your item is faulty or incorrect.

REFUNDS

Refunds (where eligible) will be issued back to your original payment method within 14 calendar days of us receiving your return.
Delivery charges are refundable only if you cancel under your statutory 14-day right or if your item is faulty. Please note, only the standard delivery charge is refundable.
Store credit never expires and can be used on any future purchase.

NEED HELP?

📧 customerhappiness@outcast-clothing.com

LEGAL DISCLAIMER

Nothing in this policy affects your statutory rights under UK law.

Under the Consumer Contracts Regulations 2013, you may cancel most online purchases within 14 calendar days of delivery and receive a refund (including the standard delivery charge).
Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if goods are faulty, misdescribed, or not fit for purpose.

ONLINE RETURN PORTAL

For all store credits and exchanges, please ensure your return/s meets the below conditions of our Returns Policy.

STEP 1

Please ensure you have filled out a returns request before returning an item(s). If you have any difficulties or issues with this process please contact our customer happiness team. Contact Us

STEP 2

If a return is received and not approved or doesn't meet our T&C's we will contact the customer immediately and provide more details as to the denied return.

STEP 3

We aim to process any return within 3 business days of your parcel arriving to us, however please allow up to 5 business days.

STEP 4

We advise to keep a record of any tracking numbers for returns. We cannot process a return without physical goods or proof of delivery.

MAKE A RETURN