How long does it take my order to dispatch?
Please allow 1–3 business days for your order to be dispatched from our warehouse.
How long will it take for my order to arrive?
Delivery timeframes vary depending on your shipping destination and selected shipping method. All delivery estimates begin once your order has been dispatched from our warehouse and are provided as a guide only. For the latest region-specific shipping timeframes and delivery costs, please refer to our Shipping Information page.
What shipping couriers do you use?
We use trusted shipping partners, including Royal Mail. Your courier will be assigned when your order is dispatched from our warehouse.
Where do you ship from?
All UK orders are dispatched directly from our UK-based warehouse, helping ensure faster delivery times.
My tracking says delivered but I haven’t received my order.
Please check any safe places, parcel lockers, reception areas, and with other household members first. If you still can't locate your parcel, file a claim with the shipping carrier and forward their correspondence to our Customer Care team. You should also contact both the shipping carrier and our Customer Care team so we can assist further.